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Cancellation & Return Policy

We have a thorough and comprehensive Cancellation and Return Policy. Please read it entirely before placing your order, to ensure a smooth and hassle-free shopping experience.
 

CANCELLATION POLICY:

  • If unfortunately you have to cancel/modify an order, please do so within 1-2 hours after placing an order, by calling us all the details at 9001003047

  • If you cancel your order before your package/s has been handed over to the courier service providers, we shall refund you the entire amount. If the courier service providers have already made the booking against your order, or the order/s have already dispatched, no cancellations can be made.

  • We are not liable for any delays in delivery by the Courier Company/Postal authorities. No cancellations can be made owing to the delay in receiving orders. 

 

RETURN POLICY:

 

  • At the moment we are not offering returms/exchange Please feel free to get in touch through call/whatsapp/instagram/if you need any assistance or clarification before making a purchase.

  • We take great care in ensuring the quality of our products but in the rare case of the product having any manufacturing defects that have been unnoticed from our end, we would exchange/replace/refund the same. If you happen to receive defective or damaged product(s), please notify us on 9001003047, mentioning your details as well as pictures of the defect, within 24 hours of receiving the product(s) and we’ll take it forward from there.

  • On arrival of your order, if you find the package to be tampered with, please do not accept delivery and return it back to the delivery person.

  • We will only process return of damaged goods provided product opening video from the courier is shared with us and the complaint is raised within 24 hours of receiving the product. 

 

For domestic shipments, all items to be returned/exchanged/refunded must meet the following conditions:

  • You will have to ship the product back on your own.  

  • All returned products should be completely unused and unhampered.

  • All original packaging of the product should be intact and no damage done to either the product or its packaging.

  • Imira reserves the right to do a thorough quality check of the product, to ensure it is re-salable before issuing a credit/processing refunds or exchanging the product.

Certain scenarios where we will NOT be able to support Exchange/Returns:

  • Exchange request is made outside the specified time frame of 24 hours.

  • Product is damaged because of use or product is not in the same condition as you had received.

  • Product is damaged due to non-adhrerence to the wash and care instructions.

  • Products with tampered or missing price tags or blouse fabric cut out from the saree.

  • Items that are returned without the original packaging and original bills.
     

Any returned item received by us that does not meet the above-mentioned conditions, will not be accepted and will be returned back to the customer at their expense. No amount will be reimbursed in this case.

 

 

EXCHANGE AND REFUND POLICY:

  • International shipments are NOT eligible for returns or exchanges. Please feel free to get in touch through email/whatsapp/instagram/if you need any assistance or clarification before making a purchase.

  • For domestic orders, exchanges are accepted on damaged Sarees only. 

  • For exchanges/returns, please drop a message to 9001003047 with your order ID and other key information, within 24 hours of your receiving the product. 

  • Once confirmed over e-mail from our end, please ship the product back to us within 7 days at the address mentioned below:

         Imira,
         C/o Chandra Stores,
         Sri Nagar Road,
         Ajmer -305001,
         Rajasthan,
         Contact Number- +91-9001003047

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